Shipping Policy
Thank you for choosing xxx! We strive to provide you with a seamless and enjoyable shopping experience. Please review our shipping policy below:
Delivery Time
Since our custom items (including curtains, shades, rods, tracks, etc.) are instantly crafted according to your particular requirements, our order delivery usually can be made up of two parts:
Processing Time:
- Ordinary Day: 7-10 Business Days
- Holiday Season: 14-35 Business Days
Shipping Time:
- Ordinary Day: 15-30 Business Days
- Holiday Season: 15-30 Business Days
Total Time:
- Ordinary Day: 21-40 Business Days
- Holiday Season: 29-65 Business Days
* Please pay attention to the shipping notification email.
Delivery time may be extended by 45 business days during the CNY holiday season(aka. Jan.&Feb.).
Shipping Fee
We will offer you various logistics transportation methods according to your needs, and this will result in different transportation costs.
Shipping Carrier
Orders on custom curtains are shipped by air，sea， express etc.
Fully consider your needs and meet your deadlines.
Track Shipment
Once your package ships, we will email you the tracking information(carrier and tracking number).
and then visit the carrier’s official website to monitor your package.
Damage/Lost Package
We meticulously check all our products to prevent issues, but damage or loss may happen during transit.
If your product is damaged or lost, please do the following:
1. Take a picture showing the damage or describe the loss.
2. Report to the carrier:
FedEx: 1.800.GoFedEx or 1.800.463.3339 (US & Canada)
UPS: 1 (800) 742-5877 (US & Canada)
DHL: 18002255345 (US); 18553457447 (Canada)
3. Email us at liulifengxinzi@gmail.com with the problem and the relevant photos.
We’ll promptly address your issues and, if confirmed by the carrier, assist in locating or remaking your lost items.
Additional Needs
For any personal shipping requests like expediting, change of address, or reporting package issues, please contact us at liulifengxinzi@gmail.com.